Help Center

    How-to guides, feature walkthroughs, and answers to common questions. Need a human? Contact support.

    Rental Reporting & Resident Credit

    Rental reporting

    Using your resident credit hub

    Check credit-monitoring availability, understand scores and alerts, manage sharing, and request cancellation from your resident portal.

    Rental reporting

    View and download your rent-reporting history

    Find monthly rent-reporting records, understand preparation status, and download a copy from your resident portal.

    Rental reporting

    Read and export your rental reporting overview

    Understand rental program totals, monthly on-time payment coverage, monitoring participation, and grouped outcomes in the property-manager dashboard.

    Rental reporting

    How Experian RentBureau Works

    What RentBureau accepts, what actually reaches the Experian credit file, and how service-provider furnishing, certification, and disputes work.

    Tools & Utilities

    Records

    Saved Record Views

    Save live searches, choose columns, and share company views without exposing account access.

    Records

    Internal Custom Fields

    Add typed owner, branch, servicing, notes, date, money, and team fields outside reporting data.

    Tools

    Metro 2 File Viewer

    Decode, validate, and inspect any Metro 2 file in your browser without uploading it anywhere.

    Records

    Payment History Grid

    Visualize the 24-month Payment History Profile for every account and spot bad PHP strings before submission.

    Validation

    AI Error Explanations

    Turn cryptic validation codes into plain-English explanations with one-click suggested fixes.

    Reporting & Analytics

    Analytics

    Analytics & Reporting Suite

    DQ dashboards, branded PDF audit reports, submission reconciliation, and month-over-month trend tracking.

    Configuration

    Multi-Portfolio Routing

    Run multiple programs with different bureau targets, schedules, and validation profiles from one company account.

    API

    Loan-Event Furnishing

    Push real-time loan lifecycle events via webhooks and have BureauRelay auto-update tradelines for the next cycle.

    Verticals & Industries

    Onboarding

    Industry Templates & Onboarding

    Pre-built mapping templates and validation profiles for BNPL, collections, auto, mortgage, and student loans.

    BNPL

    BNPL Translation Layer

    Translate Pay-in-4 and biweekly installment data into compliant Metro 2 records with proper DOFD and bureau routing.

    Verticals

    HOA & CDFI Verticals

    Report HOA dues with CC&R disclosure compliance, or run nonprofit/CDFI furnishing at a concessionary tier.

    Consumer Experience

    Portal

    Consumer Portal

    A branded portal where your consumers (tenants, borrowers) view their tradelines, manage consents, and accept invitations.