AUHardship, Workout and Payment Plans

    Special Comment Code AU: Repayment Plan

    Special Comment Code AU means "Repayment Plan". The borrower is on a structured repayment plan, typically to cure arrears over a defined number of months while keeping the account alive. It is reported in Special Comment (Field 31) of the Base Segment, 2 characters at position 213.

    Specification

    CodeAU
    MeaningRepayment Plan
    FieldSpecial Comment (Field 31)
    RecordBase Segment
    Length / position2 chars · 213214
    CategoryHardship, Workout and Payment Plans
    CRRG referenceCRRG Exhibits 6 & 7 (Special Comment Codes)

    What Special Comment Code AU means

    • AU describes a plan aimed at catching the account up. That is its distinguishing feature against AB, which asserts that a formal agreement governs payment generally.
    • AU is true only while the plan is in force and being performed. It comes off when the plan completes or the borrower falls out of it.
    • AU does NOT mean the arrears were forgiven. A repayment plan repays them on a schedule.
    • AU does NOT convert a delinquent account to current on its own. The account becomes current when the arrears are actually cured.
    • In this library, AU means repayment plan. A conflicting in-repo list labels AU "Account closed due to inactivity"; that reading is not used here.

    When to report AU

    • 1A mortgage servicer spreads four months of missed payments across the next twelve payments and reports the loan on a plan while the borrower performs.
    • 2A card issuer places a delinquent account on a fixed-payment catch-up program.
    • 3A student-loan servicer enrolls a borrower in a structured plan to bring a defaulted balance back into good standing.
    • 4An auto lender agrees to a schedule that adds a partial arrears payment to each of the next six installments.

    Reporting rules

    • Report AU for every cycle the plan is live and the borrower is performing under it.
    • Remove it in the first file after the plan completes or the borrower defaults on it.
    • Do not use AU on an account with no arrears and no plan. It is not a general-purpose soft comment.
    • Keep Account Status truthful while the plan runs. A plan in progress does not retroactively make missed payments on-time payments.
    • If the plan permanently re-writes the loan's terms, CN is the accurate comment from that point.

    Codes and fields that must agree

    A file can be structurally valid and still be wrong. These are the cross-field conditions Special Comment Code AU has to satisfy.

    • Scheduled Monthly Payment should equal the amount actually required under the plan for the cycles the plan governs.
    • Amount Past Due should decline over the life of a plan that is being performed; a flat past-due amount alongside AU is a contradiction worth checking.
    • Date of Last Payment and Actual Payment Amount should show payments arriving on the plan's cadence.
    • Date of First Delinquency is unaffected by entering a repayment plan and stays anchored to the original delinquency.
    • When the arrears are fully cured, Account Status returns to current and the comment comes off in the same record.

    Common errors involving AU

    Vocabulary

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    Source: CRRG Exhibits 6 & 7 (Special Comment Codes). Last reviewed 2026-08-25.

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    Metro 2 Special Comment Code AU: Repayment Plan